1st contact desk service

 local address & phone number

 available to use on the web site

 call desk during business hour

speed up turning into pipeline

 qualifying sales lead

 meeting set up (F2F, on-line)

 address(forward) business issue

speed up deal closing

 address business issue

 qualify technical requirement

 align business goal with prospect

 pricing negotiation assist

 payment condition negotiation

respond to inquiry on time

 call to check inquiry

 email right information

on demand communication

 with partner/reseller

 with customer/prospect

customer support assist

 remote support session set up

 issue(forward) technical issue

evaluation assist

 check evaluation plan

 get sample data

*prospecting & marketing assist

 cold call /cold mail

 advertisement on commercial

 attending exhibition

 visiting booth in exhibition

back office assist

 payment check (no dunning)

 invoice recognition

sales trip assist

 local accommodation

 local transportation

*post management assist

 customer health check

 regular contact/update

 assist to find up/cross sell opportunity

 fortress customers

*extra fee is needed